Flight Disruption Management

The best businesses shine when things don’t quite go according to plan and sometimes things happen outside your control that will disrupt flight operations, schedules and airports. Thankfully, Flight Delay Services is available to regain some control of the situation and get passengers moved or cared for as quickly and as cost-effectively as possible.

Flight Disruption Management

Flight Delay Services was one of the first companies in the UK, if not the first, purposely created to provide a ‘one stop shop’ to help airlines, handling agents, tour operators and airports during flight disruptions. For over a decade FDS has been dedicated to nothing else but managing flight disruption and resourcing solutions for its customers.

With one call to our number you can:

  • Tap into the most experienced flight delay co-ordination teams in Europe

  • Obtain lower rates for hotels and transport than your own volumes alone would warrant

  • Eliminate the need to deploy operational staff on telephones to source suppliers

  • Avoid the need to maintain a database of details of hotels, taxi companies and coach operators


What Do We Do?

In short, the answer is whatever it takes to get your passengers to their intended destination or to care for them whilst waiting for you to find an alternative travel solution when your own flights are delayed, diverted, cancelled or interrupted.

We do as much or as little as you need. We are, quite simply, an on-demand resource available 365/24/7 that you can call on whenever things don’t quite go according to plan. Some extra hands to help your operational teams on the occasions they need it.

We are experts at finding accommodation and transport solutions when others can’t, and using FDS operational staff for this element means that your own personnel remain on the front-line dealing directly with the people who matter most to your business…passengers.


How Do We Do It?

On receiving your request for support (just let us know how many passengers, which airport, where to etc.), we refer to our database and identify suitable solutions.

We assess solutions based on overall price, convenience and expediency and then let you know what is available.

You provide us with a Meal, Accommodation and Transport Order (MATO) number, a Purchase Order or unique reference number and we then make all the necessary arrangements and confirm them back to your team.

We maintain contact with suppliers and your team to ensure updates and information can be passed on to passengers and we monitor work until the assignment is completed.

We arrange payment, collate supplier invoices and verify any extra costs incurred (cancellation charges, waiting charges, hotel extras etc.) before issuing a final invoice to you.

One Call, One Number – the Number One Solution

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